Material: 5mm Acrylic Transparent Back + LED Neon Flex Strips

Power: 220V Plugin

Color Options: Pink, Red, Yellow, Green, Blue, Ice Blue, Purple, Orange, Cool White, and Warm White

Package Content: Neon sign, Installation Kit and Power Adapter

We usually take 10-15 working days for delivery from the date you place the order. We use reliable and suitable logistic partner for deliveries of the products.

If you want more details about delivery you can mail us or whats app us with your order id on the below provided details.

Mail - support@neonlivesofficial.com

Ph. No. - +91 7838409462

Neon Lives is always there to offer a best in-class customer support to our clients. We put our best efforts to resolve the customer issues by fixing, replacing, refunding or partially refunding the product. Final decision on the solution provided will be solely based on case by case basis depending what's the issue there with the product. 

Please note there won't be any return on Neon Sign Boards due to change of mind or something as these are customized products made as per the customer requirement. However, if in any case customer receive a damaged or defective neon sign, we will do the exchange without asking any question but the condition is the customer has to create an unboxing video to claim that exchange. For more details, please refer to FAQs section to get more detailed idea.

Neon Lives Warranty

Neon Lives provides 6 months warranty on their neon signs along with the electronic accessories their in the package. Please refer to below eligibility criteria for more details on Warranty.

Refunds & Returns

Neon Lives offers returns and refunds for faulty products only. Our return policy for faulty products received will last for 7 days. Beyond 7 days we will not be able offer you a refund or exchange. So its always advisable to reach us asap if you receive the damaged or faulty product. For eligibility criteria, please refer to below section

Eligibility Criteria

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please go through the below pointers for more detail on eligibility criteria.

•  We do not accept return for goods that are no longer required due to any reason or customer is not satisfied by the product. Or, any those products which have been customized as per the customer requirement.
• Returns will only be accepted if the customer has received the faulty or damaged product only. In case of change of mind, there won't be any acceptance of returns. Customer also have to provide us with the unboxing video for claiming the return as this will be an evidence for us to take a follow up with courier partner to see where the issue happened.
• If customer is unable to provide us with unboxing video, in that case we won't be able to proceed with the claim raised and it will get cancelled from our end.
• Please note that there won't be any return or warranty applicable on daily wear and tear of product. Let's say if due to regular usage, some leds in neon stops working so that won't be covered as a part of warranty or return policy as these are due to regular wear and tear of product. You are eligible for return or warranty only in case of defective product received or the neon sign completely stops working.

Neon Lives Return Procedure

1. Please contact us at support@neonlivesofficial.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.

2. If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.

3. If a return has been agreed the faulty item must be returned for inspection to Neon Lives within 14 days of when you received the product.

4. If a replacement has been agreed Neon Lives will endeavor to produce and ship the replacement product to you as soon as possible.

5. If a full or partial refund has been agreed Neon Lives will let you know when you can expect to receive the refund.

Refunds (if applicable)

Once your return is received and inspected or your case has been studied by our technical team, we will send you an email to notify you that we have received your case or the returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• If it is an exchange, additional shipping charges will be bear by the customer, in case of refund, shipping charges will be deducted from the amount.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@neonlivesofficial.com.

Return Shipping or Pickup

Once your return is approved our team will try its best to arrange a pickup from your address. It is always advisable to keep the original packaging with you for a smooth pickup facility. Considering these are fragile products so original packing is a must so that they can reach our warehouse safely and we can then proceed with the replacement or fixing of the issue.

In case you live in a non-serviceable pin code where the pickup is not available, then in that case you need to ship the product back to us using any nearby courier facility available in your locality. To return your product, you should mail your product to 2/102, Geeta Colony, Delhi -31, contact no. - 7838 409 462

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

These are Custom NEON Lights which are manufactured only after your order. We do not take full COD Orders for this product. However, you can opt for a 50% advance payment and the rest on delivery option.

At the time of Checkout, you can select partial payment option. After that, One of our team members will contact you for further details and 50% advance.

Perfect for home décor, wall art, storefront design & party decorations.

Add something special to the atmosphere for events such as birthdays, Christmas, Valentine’s day, proposals, dinner parties, performances, weddings, or any party.

Just looking at the sign's bright lights can inspire and uplift your mood

- Hang/Mount in minutes without a toolkit

- Made to order here in India

- Customize design or choose from our range

- 6-months warranty on Neon Signs along with Adapter

- Ready to light up your room

- Premium Quality Material used.

You will get a Chain rope or Mounting Screws with the neon Sign Boards based on the Variant Selected above. Click here for more information installation.

Shipping & Delivery

How long will shipping take?

- As we rely on couriers to safely deliver your neon sign, it may take a little bit longer than usual to reach you during this period. We aim to have your signs with you within 10-15 days from the payment date; this includes production & shipping time.

Why shipping time is approximately 2 weeks?

- All our neon signs are handcrafted every time once customer places order on our site. Since, these are made to order for all our individual clients, it requires some minimum production time to process it and then, shipping time taken by courier partners. So, in total the final product will reach you within 2 weeks.

Can I get my order on urgent basis ?

- Yes, of course we have rush order facility available. Urgent orders can be delivered within 7 to 8 days depending on the delivery location. You can avail the facility by making 5% additional charges applicable on total bill. Please reach out to us at 78 38 409462 incase of rush order, our team member will guide you on the same.

Is there any shipping cost?

- Neon Lives offers free shipping across India. So this means there are no hidden charges at all like shipping or delivery charges. 

Designing your custom Neon

What is the process for a custom sign?

-Custom neon Sign can be made using our Custom Builder Tool there on our website. You can visit the same to create your own imagination.

Can I design my text or quote free of cost?

- Yes of course, its 100% free to use our Custom Builder tool to create your text or quote Designs

Can I choose any color or font on the tool?

- Yes, you can choose any color or font as per your preference

 Does the sign look exactly like the design?
-We do our best to ensure that your neon sign looks like the design you purchased which is showcased on our website. It is important to note that the color of the neon light is very difficult to capture exactly on media because of the way in which color is displayed on screens, so there may be a slight difference in color only else everything will be same.

 I want to customize some logo or graphic, can I do that on tool ?

- Our custom sign maker is perfect for creating neon word signs, personalized name signs and neon light quotes. If you are looking for something different, such as a Business Logo Sign, Custom Open Signs, or Unique Neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design - turning your vision into a neon masterpiece! Contact us with your ideas now.

Custom Neon Sign Board

What is an LED neon sign made from?
-Our neon signs are powered by LED lights, cased in flexible rubber tubing, and attached to a PVC & acrylic board. We have chosen LED neon because they use much less energy compared to glass tube neon and of course, will not break if they fall while being much better value for money!

How is an LED neon sign powered? 
-All of our LED neon signs come with a power adaptor. They run at 12V so do not produce much heat even with prolonged use.

Is there any special installation required?

-All of our LED neon signs are so easy to mount on your walls. They are all securely attached to an acrylic backing which can either be a squared-off piece or cut to shape. Both have pre-drilled holes for you to be able to mount them, just like a picture frame and you also get mounting chain along with the signs free of cost to mount it directly on the walls of your room without any hassle. Once mounted, they are simply plugged into the power socket and you can immediately enjoy their glow!!!

Do LED neon signs need any maintenance?

-A simple no! Just a wipe down with a cloth to keep it free from dust is all that is needed.

Do your products come with a warranty?

-Yes! we cover 6 months warranty on the neon Signs Boards and its related accessories

What is covered as part of warranty?

-As a part of warranty, we cover any manufacturing defects and non-functioning of the entire neon sign up to a period of 6 months. Any mishandling/damage performed by customer will not be covered as a part of warranty. 

What is the eligibility criteria of warranty of the neon sign ?

-Warranty of the neon sign will be eligible only if the whole neon sign stops working but in case there is one or two LEDs stopped due to regular usage and normal wear & tear, that will not be considered as a part of Warranty.